Other Services

DBX’s services include (but not necessarily limited to) the following:-

  • Thorough analysis and assessment of:-
    • Business Requirements
    • Workflow Management
    • Data Network
    • Cabling and Data Network / Computer Rooms
    • Telecommunications Infrastructure
    • Contact Centre(where applicable)
    • Financial Expenditure
    • Present and Future requirements.
  • Feasibility Study
    • Report on initial analysis process.
    • Recommendations for improvement
    • Financial implications – current costs versus anticipated future costs with an emphasis on ROI.
    • Pre-RFP or Tender specifications for approval.
  • RFP or Tender Processes
    • Technical Specifications
    • Terms and Conditions to compliment your company’s T&C’s
    • Clear definition of the Scope of Works
    • Service Level Agreements
    • Release of Documentation to selected suppliers / vendors 
    • Adjudication Processes including presentations where appropriate.
    • Recommendations.
  • Procurement Processes and Project Management.
    • Assist with order placement processes inclusive of specialised documentation where appropriate.
    • Project pre- planning
      • Meetings with Client
      • Meetings with Suppliers
      • Initial Project Plan and Charter.\
    • Initial Kick off Meeting
    • Formation of sub-committees where appropriate.
    • Define responsibility areas
    • Clearly define dependencies
    • Establish Crucial Path
    • Establish Fail Safe processes and procedures
    • Project Plan – Final
    • Monitor process on a continual basis.
    • SLA processes.
    • Sign-off and acceptance.
  • Ongoing support services:
    • Optional – Retainer Based Consulting Services
    • Optional – Site Personnel
    • Periodic Follow -up
    • Advice
    • Supplier  and Network Operator Liaison